Terms of service

Terms of Service

Last updated: [14-April-2026]

These Terms of Service ("Terms") govern your access to and use of www.vswave.com, our applications, and any related products or services provided by Shanghai Ziyan Industrial Co., Ltd. ("VSWAVE", "we", "our", or "us").

By accessing our website, using our App, or placing an order, you agree to these Terms.

1. Products and Services

We sell and support audio products, accessories, related components, and associated services. We may update, modify, suspend, or discontinue products or services at any time without prior notice.

2. Orders

  • All orders are subject to acceptance and availability.
  • We reserve the right to refuse or cancel any order for pricing errors, suspected fraud, compliance concerns, stock issues, or other legitimate business reasons.
  • If your order is canceled after payment is received, we will issue an appropriate refund in accordance with our Refund Policy.

3. Pricing and Currency

  • Prices shown on the website are subject to change without notice.
  • Unless otherwise stated, taxes, customs duties, import fees, and similar charges are the responsibility of the buyer.
  • Exchange rate differences or third-party payment fees may affect the final amount charged or received.

4. Payments

We may accept payments through PayPal, card processors, Shopify-supported gateways, Payoneer, Stripe, and other authorized third-party payment providers.

Payment processing is handled by third-party providers under their own terms and privacy policies.

5. Shipping and Delivery

Shipping times are estimates only and may be affected by customs, carrier delays, weather, public holidays, address issues, or events outside our reasonable control. Please review our Shipping Policy for additional details.

6. Returns and Refunds

Returns, replacement requests, and refunds are governed by our Refund Policy.

7. User Conduct

You agree not to:

  • use the website or App for unlawful purposes;
  • interfere with the operation or security of the website, App, or related systems;
  • attempt unauthorized access to accounts, systems, APIs, or data;
  • submit false, misleading, or fraudulent order or account information.

8. Intellectual Property

All website content, product descriptions, text, graphics, branding, logos, code, and other materials on the site are owned by us or used with permission and may not be copied, reproduced, or distributed without authorization.

9. Third-Party Services

Our website or App may rely on third-party services, platforms, APIs, payment providers, logistics providers, and hosting providers. We are not responsible for the independent acts, omissions, terms, or policies of those third parties.

10. Disclaimer

To the maximum extent permitted by law, our products and services are provided on an "as is" and "as available" basis without warranties of any kind, except as expressly stated in writing.

11. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of business, loss of data, or delays caused by third-party carriers, payment providers, platform providers, or events beyond our reasonable control.

12. Indemnification

You agree to indemnify and hold us harmless from claims, liabilities, damages, and expenses arising from your misuse of the website, App, or services, your breach of these Terms, or your violation of applicable law.

13. Governing Law

These Terms shall be governed by the applicable laws governing our operations, without prejudice to any mandatory consumer rights that may apply in your jurisdiction.

14. Changes to These Terms

We may update these Terms from time to time by posting the revised version on this page.

15. Contact

Shanghai Ziyan Industrial Co., Ltd.
Email: service@vswave.com
Website: www.vswave.com