Privacy Policy

Last updated: [14-April-2026]

This Privacy Policy explains how Shanghai Ziyan Industrial Co., Ltd. ("VSWAVE", "we", "our", or "us") collects, uses, stores, shares, and protects personal information when you visit www.vswave.com, use our mobile or web applications ("App"), place an order, contact us, or interact with our services, including services integrated with e-commerce platforms, payment providers, logistics providers, and Amazon Selling Partner API ("Amazon SP-API") where applicable.

1. Scope

This Policy applies to:

  • our website at www.vswave.com;
  • our mobile and web applications;
  • orders placed directly, through connected platforms, or through marketplace integrations where permitted;
  • customer support, shipping, fulfillment, and operational systems we use to provide our products and services.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

2.1 Information you provide directly

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Company name
  • Order notes or support messages
  • Tax, customs, or delivery information where required for cross-border fulfillment

2.2 Order and transaction information

  • Order number
  • Products ordered
  • SKU, quantity, and price
  • Order status
  • Shipping carrier and tracking number
  • Refund or return status

2.3 Payment information

Payments may be processed by third-party payment providers such as PayPal, credit card processors, Shopify-supported payment gateways, Stripe, or other authorized third-party payment providers.

We do not store full payment card numbers or payment credentials on our own servers unless explicitly stated otherwise by a secure and compliant payment workflow.

2.4 Information collected automatically

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed and time spent on pages
  • Referring website or campaign information
  • Cookie and analytics data

2.5 Information from connected platforms and APIs

If you interact with us through a marketplace, e-commerce platform, or connected service, we may receive operational information required to process, fulfill, support, or reconcile your order. This may include order identifiers, purchased items, shipping details, tracking data, and customer contact information where permitted by the relevant platform rules and applicable law.

3. How We Use Information

We use collected information to:

  • process and fulfill orders;
  • send order confirmations, shipping updates, and service notices;
  • provide customer support and after-sales service;
  • manage returns, refunds, replacements, and disputes;
  • operate our website, App, and internal systems;
  • improve product listings, service quality, performance, and security;
  • prevent fraud, abuse, unauthorized access, and other harmful activity;
  • comply with legal, tax, customs, accounting, and regulatory obligations;
  • maintain internal records, audit trails, and operational reporting.

4. Legal Basis and Permitted Use

Where applicable, we process personal information on one or more of the following bases:

  • to perform a contract with you;
  • to comply with legal obligations;
  • for our legitimate business interests, including fulfillment, security, and service improvement;
  • with your consent where consent is required.

5. How We Share Information

We do not sell personal information. We may share information only as reasonably necessary with:

  • payment service providers and gateways;
  • shipping carriers, fulfillment providers, and customs-related service providers;
  • hosting, database, infrastructure, analytics, and customer support service providers;
  • platform providers and connected systems needed to process orders and operations;
  • professional advisers, auditors, or legal authorities where required by law or to protect our rights and operations.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • keep the website functioning properly;
  • remember cart, login, and preference settings;
  • measure traffic and usage patterns;
  • support security, fraud prevention, and diagnostics;
  • improve performance and marketing effectiveness where permitted.

You can manage cookies through your browser settings.

7. Data Retention

We retain personal information only for as long as reasonably necessary for fulfillment, customer support, business operations, compliance, dispute resolution, recordkeeping, and security purposes.

Where platform-specific rules impose stricter limits on certain categories of data, we apply those limits to the relevant data set.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including:

  • HTTPS and encrypted communications in transit;
  • restricted access based on role and business need;
  • account protections and authentication controls;
  • logging, monitoring, and security review processes;
  • secure cloud or managed infrastructure where appropriate;
  • credential protection and controlled handling of secrets and API keys.

No method of transmission or storage is completely secure, but we work to maintain commercially reasonable safeguards.

9. International Transfers

Your information may be processed in countries other than your own where our service providers, infrastructure, or operational teams are located. Where required, we take reasonable steps to protect such information during transfer and processing.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate information;
  • request deletion of information, subject to legal and operational retention requirements;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent.

11. Children’s Privacy

Our website and App are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Third-Party Websites and Services

Our website or App may contain links to or integrations with third-party services. We are not responsible for the privacy or security practices of those third parties.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

14. Contact Us

Shanghai Ziyan Industrial Co., Ltd.
Email: service@vswave.com
Website: www.vswave.com