Shipping Policy

Last updated: [14-April-2026]

1. Order Processing Time

Orders are generally processed within 1-3 business days after payment is confirmed, excluding weekends, public holidays, and exceptional situations requiring verification or stock transfer.

2. Shipping Methods

We may ship orders using carriers or logistics providers such as DHL, UPS, FedEx, Yanwen, postal services, or other suitable shipping partners depending on destination, package type, and selected service level.

3. Estimated Delivery Times

  • Standard shipping: estimated 7-15 business days
  • Express shipping: estimated 3-7 business days

Delivery estimates are not guaranteed and may vary by country, customs clearance, local carrier conditions, weather, or peak periods.

4. Tracking

If tracking is available for your shipment, we will provide a tracking number after dispatch. Tracking updates are provided by the carrier and may take time to appear.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country. Unless otherwise clearly stated, these charges are the responsibility of the buyer.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays, failed delivery, or losses resulting from incorrect or incomplete address information supplied by the customer.

7. Delays and Exceptions

We are not responsible for shipping delays caused by:

  • customs inspections or clearance procedures;
  • carrier disruptions or missed scans;
  • weather, public emergencies, labor disruptions, or force majeure events;
  • remote-area routing or local delivery constraints.

8. Lost, Stolen, or Delayed Parcels

If a parcel appears lost or unusually delayed, please contact us. We will assist in opening a carrier inquiry where appropriate, but final delivery investigation outcomes may depend on the carrier's process and records.

9. Contact

Shanghai Ziyan Industrial Co., Ltd.
Email: service@vswave.com
Website: www.vswave.com